LLG Consider The Local Government & Social Care Ombudsman's Report on ComplaintsPublish date: 04/12/2018
It goes without saying that complaints are but a partial picture, and we mustn’t lose sight of all the good work that is done day in, day out in our communities. Nevertheless, the instability that comes with wholesale transformation of local government services has come at a price, with the LGSCO painting a picture of unintended consequences of ill-informed decision making that should not be ignored. Crucial to a more positive future is the elevation and strengthening of the arm of the Monitoring Officer, who is ideally placed to ensure that restructure and service redesign is legal, ethical, and properly communicated. Good governance and strong scrutiny is everything.
The Report:- 'Under Pressure, the impact of the changing environment on local government complaints' can be found here