LLG Brief: Impactful Communication: Online and On the Ground

Available to: Everyone

In this webinar, Andrew Shufflebotham, founder of Watson Fox, will be looking at the basics of good communication, how we can work on them every day, and how they can be adapted for the virtual environment

  • Strong and effective communication skills have always been at the heart of great client service
  • The pandemic has further highlighted the need to communicate effectively, and to engage with your audience, across the now familiar online platforms - from Zoom to Teams, Webex to GoToWebinar
  • The fundamentals of great communication apply equally to "real life" interactions and, with certain adjustments, the online environment
  • Topics to be covered will include:

  • The four key forms of communication
  • Body language – what it is, why it is important and how it can sometimes translate through a computer screen
  • Using empathy and Emotional Intelligence
  • Has your communication "landed"– has your message been received as intended?
  • How to "actively listen"
  • The importance of knowing your audience
  • Making the complex simple
  • Exaggerating for effect online
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